Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management consultants and implementers with whom they have made transactions.
Trust in ITSM implementers in steep decline
A new report from Xcession, based on a poll of 250 CTOs, CIOs and senior IT decision-makers, finds that customers with more than one IT system are less likely to trust their ITSMs.
Avoid the double whammy of high costs and ineffective implementation in ITSM
IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.
Objective expertise injects resilience and sustainability into IT service management
At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.
How enterprises shift to the remote-first approach
Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.
92% of IT decision-makers believe ITSM implementers fail customers
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.
92% of IT decision-makers believe ITSM implementers fail customers
Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.