Xcession research shows lack of transparency in the ITSM implementer market is a major concern, with 46% of respondents believing the market is opaque GalleryXcession research shows lack of transparency in the ITSM implementer market is a major concern, with 46% of respondents believing the market is opaque
Xcession research shows lack of transparency in the ITSM implementer market is a major concern, with 46% of respondents believing the market is opaque
The findings highlight widespread dissatisfaction with current service levels, with more than half of IT decision-makers (55%) having changed or stopped working with their chosen implementer because of failure to deliver what they needed.
IT decision makers wary of service management outfits
More than nine in ten IT decision-makers believe IT service management outfits are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.
ITSM Implementation is leaving a lot to be desired
Most IT decision makers aren’t satisfied with current service from ITSM providers.
Opt for an independent partner to avoid common pitfalls when choosing an ITSM solution
This article explores the common pitfalls when choosing an ITSM solution and how these can be avoided by taking an independent perspective.
Xcession Ltd successful in G-Cloud 12 Application
Xcession is delighted to announce that, following a successful application, it has been named as a supplier on Crown Commercial Service’s G-Cloud 12 framework.
Avoid double whammy of high costs and ineffective implementation in ITSM
This article explores the common pitfalls when choosing an ITSM solution and how these can be avoided by taking an independent perspective.
Opt for independent partners to optimise ITSM Implementation
This article explores the common pitfalls when choosing an ITSM solution and how these can be avoided by taking an independent perspective.