92% of IT decision-makers believe ITSM implementers fail customers
92% of IT decision-makers believe
ITSM implementers fail customers
November 2020 – 3minutes read
92% of IT decision-makers believe ITSM implementers fail customers
November 2020
3minutes read
Featured in Directors Club, our findings highlight widespread dissatisfaction with current service levels, with more than half of IT decision-makers (55%) having changed or stopped working with their chosen implementer because of failure to deliver what they needed. To read the full article, click here.
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