About Us
We specialise in helping organisations improve service performance, quality and efficiency by providing, consultancy, professional services, application managed services, support and maintenance around ITSM products. Our passion is supporting businesses with planning, implementing and managing their ITSM solutions, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people, we understand which ITSM software is the best fit for your business, and more importantly, how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best of breed products.
How Are We Different?
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.
We are experts in planning, implementing and managing ITSM across a variety of toolsets. Our people are the best, most skilled in the business with many years of successful ITSM experience globally.
We are cost-effective. Unlike some technology suppliers, we won’t aim to sell you any software (that you don’t need) to hit sales targets and then charge hefty implementation bills.
How Are We Different?
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.
We are experts in planning, implementing and managing ITSM across a variety of toolsets. Our people are the best, most skilled in the business with many years of successful ITSM experience globally.
We are cost-effective. Unlike some technology suppliers, we won’t aim to sell you any software (that you don’t need) to hit sales targets and then charge hefty implementation bills.
Meet the Management Team
Meet the Management Team
Murray Sherwood
Executive Chairman
Murray has worked in the IT sector for over 30 years. He has in-depth experience of management and IT consultancy, software development, change management, outsourcing, off-shoring, company operations,
board level management and the provision of software and support services.
Mark Twomey
Chief Executive Officer
Mark is a highly skilled ITSM expert. He has designed and managed some
of the largest ITSM systems and implementations. He is an experienced Professional Services Manager and Solution Architect with a demonstrated history of working in the service management industry.
Neil Peerman
Chief Operations Officer
With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of organisations. He has a background originally in software development but has focussed most of his career toward business strategy.
ISO 27001 Certification
ISO 27001:2013 Information Securities Management Certification
You can be assured that we will always treat your data with the strictest of information security standards.
The ISO 27001:2013 standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS ) within an organisation. By implementing and following the necessary steps to comply with this standard, organisations can identify, control, and eliminate security risks.
Our business is systematic and rigorous in its approach to managing sensitive company and customer information. We have successfully demonstrated to independent auditors that good processes are in place to avoid mistakes that may cause security issues.
