At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.
Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.
Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.
The findings highlight widespread dissatisfaction with current service levels, with more than half of IT decision-makers (55%) having changed or stopped working with their chosen implementer because of failure to deliver what they needed.
More than nine in ten IT decision-makers believe IT service management outfits are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.
Most IT decision makers aren’t satisfied with current service from ITSM providers.
This article explores the common pitfalls when choosing an ITSM solution and how these can be avoided by taking an independent perspective.
Xcession is delighted to announce that, following a successful application, it has been named as a supplier on Crown Commercial Service’s G-Cloud 12 framework.
This article explores the common pitfalls when choosing an ITSM solution and how these can be avoided by taking an independent perspective.
