Xcession Ltd approved ITSM suppliers for Ireland’s National Education & Research Network
Xcession Ltd is pleased to announce that following a successful application, are now approved ITSM suppliers for Ireland’s National Education and Research Network (HEAnet).
Xcession Ltd is successful in Digital Outcomes and Specialists 5 framework application
Xcession Ltd is delighted to announce that following a successful application, its services are now available through the UK Government’s latest Digital Marketplace framework, Digital Outcomes and Specialists 5 (DOS-5)
ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.
How enterprises shift to the remote-first approach
Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.
92% of IT decision-makers believe ITSM implementers fail customers
Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.