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What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote working as we await the completion of the ongoing vaccination programme? What do the next 12 months hold for ITSM professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow?

Over the past year, we’ve certainly learnt that predictions can be a dangerous game, but our team of experts are prepared to offer their top six predictions, based on their own extensive experience.

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