FRESHWORKS PREFERRED
RESELLER & SOLUTION PARTNER
We provide best-in-class customer & employee engagement solutions using the Freshworks eco-system. Allow us to help and enhance customer experience by selecting us as your partner in your automation journey.
Freshworks provides innovative customer engagement software for businesses of all sizes and every industry, making it easy for teams to acquire, close, and win customers for life.
FRESHWORKS PREFERRED RESELLER & SOLUTION PARTNER
We provide best-in-class customer & employee engagement solutions using the Freshworks eco-system. Allow us to help and enhance customer experience by selecting us as your partner in your automation journey.
Freshworks provides innovative customer engagement software for businesses of all sizes and every industry, making it easy for teams to acquire, close, and win customers for life.
We act as the catalyst to help your organisation achieve
customer success goals
Our “goal” is to enable business realize how Freshworks eco-system can help them achieve awesome customer experience & engagement. At the heart of our service is developing and maintaining a great relationship with our customers by acting as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.
With cloud-first mindset and use of emerging technology solutions at our hearts, our “vision” is to become leading customer experience solution providers. We aim to achieve our vision by deploying omni-channel customer support, CRM and ITSM based solutions.
Xcession is Freshwork’s preferred partner in Ireland
We act as the catalyst to help your organisation achieve
customer success goals
Our “goal” is to enable business realize how Freshworks eco-system can help them achieve awesome customer experience & engagement. At the heart of our service is developing and maintaining a great relationship with our customers by acting as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.
With cloud-first mindset and use of emerging technology solutions at our hearts, our “vision” is to become leading customer experience solution providers. We aim to achieve our vision by deploying omni-channel customer support, CRM and ITSM based solutions.
Xcession is Freshwork’s preferred partner in Ireland
Refreshing business software that your teams will love
For your customers
Freshdesk
Delight your customers with effortless omnichannel service. Read More…
Freshsales
Grow your revenue fast with contacts driven sales. Read More…
Freshmarketeer
To analyse your market is simple with powerful marketing automation. Read More…
For your employees
Freshservice
Right size your IT service management.
Read More…
Freshteam
Modernised HR with a unified digital experience. Read More…
Refreshing business software that your teams will love
For your customers
Freshdesk
Delight your customers with effortless omnichannel service. Read More…
Freshsales
Grow your revenue fast with contacts driven sales. Read More…
Freshmarketeer
To analyse your market is simple with powerful marketing automation. Read More…
For your employees
Freshservice
Right size your IT service management.
Read More…
Freshteam
Modernised HR with a unified digital experience. Read More…
Why Xcession?
We are an expert, niche company with the passion to grow on the back of our customer’s business success. We are driven by a commitment to create long-lasting professional relationships.
Our core solution services include:
Trusted Advisory
Advance your customer experience improvement initiatives with a trusted technology advisor that specializes in digitally transforming business processes. Read More…
Implementation
We not only advise but convert visions into reality by giving your initiative the right direction and implementing customer experience solutions. Read More…
Migration
If you are migrating from existing systems to Freshworks, we have experience in migrating your most valued data from BMC, ServiceNow, Zendesk, Hubsport, Zoho, Intercom and Connectwise. Read More…
Integration
Not only do we implement but we integrate with your most important Line of Business (LoB) systems. We integrate your customer engagement software with Shopify, Slack, Google, Trello, Dropbox, Salesforce, Stripe, Quickbooks and any other proprietary 3rd party systems. Read More…
Managed Services
We offer an expert managed services team to help you run your Freshworks systems and support your organisation. We can help you ensure your technology is up-to-date and you have timely access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly as your organisation’s requirements change. Read More…
Why Xcession?
We are an expert, niche company with the passion to grow on the back of our customer’s business success. We are driven by a commitment to create long-lasting professional relationships.
Our core solution services include:
Trusted Advisory
Advance your customer experience improvement initiatives with a trusted technology advisor that specializes in digitally transforming business processes. Read More…
Implementation
We not only advise but convert visions into reality by giving your initiative the right direction and implementing customer experience solutions. Read More…
Migration
If you are migrating from existing systems to Freshworks, we have experience in migrating your most valued data from BMC, ServiceNow, Zendesk, Hubsport, Zoho, Intercom and Connectwise. Read More…
Integration
Not only do we implement but we integrate with your most important Line of Business (LoB) systems. We integrate your customer engagement software with Shopify, Slack, Google, Trello, Dropbox, Salesforce, Stripe, Quickbooks and any other proprietary 3rd party systems. Read More…