About Us
We specialise in helping organisations improve service performance, quality and
efficiency by providing, consultancy, professional services, managed services,
support and maintenance around Freshworks products.
About Us
We specialise in helping organisations improve service performance, quality and efficiency by providing, consultancy, professional services, managed services, support and maintenance around Freshworks products.
Our passion is supporting businesses with planning, implementing and managing their Freshworks solutions, whilst ensuring they can evolve with the new technology and innovations.
With highly experienced people, we understand which software is the best fit for your business, and more importantly, how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best of breed Freshworks products.
Our “mission” is to enable businesses see how the Freshworks eco-system can help them achieve awesome customer experience & engagement. At the core of our service is developing and maintaining positive relationships with our customers by acting as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.
Our passion is supporting businesses with planning, implementing and managing their Freshworks solutions, whilst ensuring they can evolve with the new technology and innovations.
With highly experienced people, we understand which software is the best fit for your business, and more importantly, how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best of breed Freshworks products.
Our “mission” is to enable businesses see how the Freshworks eco-system can help them achieve awesome customer experience & engagement. At the core of our service is developing and maintaining positive relationships with our customers by acting as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.
Accountability
Integrity
Expertise
Independence
Customer Focus
Loyalty
Perseverance
What our customers say…
Very very good. Not used IT request in maybe 2 year WOW come along way. Outstanding the team that was responsible for this
March 2021 – Anonymous user of Service Catalogue of Major Broadcasting Corporation
On behalf of myself and the team, I would like say a big thank you to the Xcession team for all the support that you have provided throughout our recent upgrade. The team worked above and beyond to ensure the upgrade went smoothly and on time.
October 2020 – Head of Broadcast & Online Service Management – ISOC, Major Broadcasting Corporation
I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals.
I very much look forward to working with you on future projects.
October 2020 – Manager Service Capability, Design and ITSM Product, Major Broadcasting Corporation
Well done for the HR report solution today. Great smart reporting and creative out of the box thinking to achieve the result.
September 2020 – HR Director, Major Broadcasting Organisation
Suhasini has managed the solution excellently.
September 2020 – Data Management Specialist, Major Broadcasting Corporation
In a world where everyone shouts when something isn’t right I wanted to let you know that Suhasini has been so professional, helpful and a credit to your team today. Suhasini worked through the issue with me, understanding not only what the requestor needed but our need for control.
Brilliant work; thank you so much.
August 2020 – Principal Service Manager, Major Broadcasting Corporation
I’m really pleased we managed to keep disruption to a minimum and I appreciate all your efforts to do so. It’s good to know that if we put the right level of planning, comms and foresight of our delivery pipeline into place then refreshing an environment isn’t as disruptive as it may have been previously. Many thanks all.
April 2020 – Service Transition Manager, Major Broadcasting Corporation
You and your team have been a pleasure to work with, I hope we cross paths in the future (sooner rather than later)
August 2019 – Programme Manager, International Aerospace and Defense company
It is refreshing to work with an independent company like Xcession on your side. In the past we have used vendor channel partners who were highly motivated to sell software and services to us because they got rewarded and recognized by the vendors for doing so!!
May 2019 – Procurement Executive, Large Media Company
The work you have done on the standard integration mechanism is spot on – we really need your help to do this
July 2019 – Enterprise Architect, Major Engineering Company
Working with a company who really knew their area well meant that we could really engage with our customer to tie down and deliver the service they actually wanted
July 2019 – Senior Account Director, Top 5 European Systems Integrator
ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to you….all of it if they can! Xcession helped us decide what was best for us.
June 2019 – CIO, Engineering Company
I know Xcession will be a name we begin to hear a lot more
July 2019 – Senior Account Director, Top 5 European Systems Integrator
Xcession are a great company to work for, the breadth and depth of expertise across a variety of ITSM technology platforms is astounding
September 2019 – Senior Architect, Xcession
In spite of the distractions you have still been focussed on getting the Truesight deployment completed. It is truly above and beyond effort and thank you!
September 2019 – Transition Manager, Top 5 European Systems Integrator
The service is stable and humming along nicely, well done!
September 2019 – Service Owner, Large Broadcaster
We are extremely grateful for all the support you provided with Covid-19 changes and the associated reporting.
March 2020 – HR Team, Large Media Organisation
I would like to thank you, Kruttika, for all the support that you have provided to me in the past few weeks. I really appreciate your responsiveness and patience with explanations around the Remedy tool.
I appreciate the fact that if you can’t speak or respond to me immediately you always come back to me quickly with resolution.
Cooperation with you is just a pleasure!
April 2020 – Project Lead, Large Media Organisation
What our customers say…
Very very good. Not used IT request in maybe 2 year WOW come along way. Outstanding the team that was responsible for this
March 2021 – Anonymous user of Service Catalogue of Major Broadcasting Corporation
On behalf of myself and the team, I would like say a big thank you to the Xcession team for all the support that you have provided throughout our recent upgrade. The team worked above and beyond to ensure the upgrade went smoothly and on time.
October 2020 – Head of Broadcast & Online Service Management – ISOC, Major Broadcasting Corporation
I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals.
I very much look forward to working with you on future projects.
October 2020 – Manager Service Capability, Design and ITSM Product, Major Broadcasting Corporation
Well done for the HR report solution today. Great smart reporting and creative out of the box thinking to achieve the result.
September 2020 – HR Director, Major Broadcasting Organisation
Suhasini has managed the solution excellently.
September 2020 – Data Management Specialist – Major Broadcasting Corporation
In a world where everyone shouts when something isn’t right I wanted to let you know that Suhasini has been so professional, helpful and a credit to your team today. Suhasini worked through the issue with me, understanding not only what the requestor needed but our need for control.
Brilliant work; thank you so much.
August 2020 – Principal Service Manager, Major Broadcasting Corporation
I’m really pleased we managed to keep disruption to a minimum and I appreciate all your efforts to do so. It’s good to know that if we put the right level of planning, comms and foresight of our delivery pipeline into place then refreshing an environment isn’t as disruptive as it may have been previously. Many thanks all.
April 2020 – Service Transition Manager – Major Broadcasting Corporation
You and your team have been a pleasure to work with, I hope we cross paths in the future (sooner rather than later)
August 2019 – Programme Manager – International Aerospace and Defense company
It is refreshing to work with an independent company like Xcession on your side. In the past we have used vendor channel partners who were highly motivated to sell software and services to us because they got rewarded and recognized by the vendors for doing so!!
May 2019 – Procurement Executive , Large Media Company
The work you have done on the standard integration mechanism is spot on – we really need your help to do this
July 2019 – Enterprise Architect , Major Engineering Company
Working with a company who really knew their area well meant that we could really engage with our customer to tie down and deliver the service they actually wanted
July 2019 – Senior Account Director ,Top 5 European Systems Integrator
ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to you….all of it if they can! Xcession helped us decide what was best for us.
June 2019 – CIO , Engineering Company
I know Xcession will be a name we begin to hear a lot more
July 2019 – Senior Account Director, Top 5 European Systems Integrator
Xcession are a great company to work for, the breadth and depth of expertise across a variety of ITSM technology platforms is astounding
September 2019 – Senior Architect , Xcession
In spite of the distractions you have still been focussed on getting the Truesight deployment completed. It is truly above and beyond effort and thank you!
September 2019 Transition Manager , Top 5 European Systems Integrator
The service is stable and humming along nicely, well done!
September 2019 – Service Owner , Large Broadcaster
We are extremely grateful for all the support you provided with Covid-19 changes and the associated reporting.
March 2020 – HR Team, Large Media Organisation
I would like to thank you, Kruttika, for all the support that you have provided to me in the past few weeks. I really appreciate your responsiveness and patience with explanations around the Remedy tool.
I appreciate the fact that if you can’t speak or respond to me immediately you always come back to me quickly with resolution.
Cooperation with you is just a pleasure!
April 2020 – Project Lead, Large Media Organisation