XCESSION PARTNERS WITH FRESHWORKS TO POWER CUSTOMER AND EMPLOYEE EXPERIENCE IN IRELAND

Xcession today announces its strategic partnership with Freshworks, the leading intelligent customer engagement software company with more than 40,000 customers worldwide.

As a partner, Xcession will deploy Freshworks’ advanced, comprehensive and streamlined Freshdesk and Freshservice solutions to delight businesses customers and employees right across Ireland.

• Freshdesk is an all-in-one CX platform and helpdesk solution with in-built AI and omnichannel capabilities. It delivers maximum agent efficiency and the highest quality customer experience.

• Freshservice is ITIL-aligned, customisable IT service management platform using automation and AI to transform the SLA-focused productivity of support teams

“The partnership with Xcession allows Freshworks to further its growth in the Ireland market by providing solutions that help companies delight their customers. Better engagement and instant customer support has never been more important and together we hope to make that easier. With this partnership, we aim to give businesses in Ireland access to the most powerful, easy-to-use business solutions that can help them efficiently and effectively win customers for life.” – Herve Danzelaud, Global Vice President Channels, Alliances, Marketplace and Startups at Freshworks

“We’re very excited to partner with Freshworks,” said Mark Twomey, CEO Xcession. “Business operations and customer habits have changed through the pandemic and Freshworks has software that is built for the new era. It is simple to implement, easy to use and is incredibly comprehensive with a very impressive range of brilliantly integrated applications and AI-powered capabilities. We think this partnership will deliver highly cost-effective solutions and deliver top-level performance and experience for our customers in Ireland. Freshworks delivers products that will meet the expectations of customers in Ireland, and we really like the right-sized approach from Freshworks that allow customers to only purchase what they need.”

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world. For more information visit www.freshworks.com.

About Xcession

Xcession is a specialist ITSM consultancy, implementer and application managed service provider specialising in helping organisations improve service performance, quality and efficiency through professional services, managed services, support and maintenance around ITSM products. Our passion is supporting businesses with planning, implementing and managing their ITSM solutions, while ensuring they can evolve with new technology and innovations.

Combining traditional ITIL service management excellence with best-of-breed products, Xcession’s experienced consultants use their expertise in how to maximise value from your ITSM and Customer Support platforms.