Xcession effectively delivers using mix of onshore,
near-shore and offshore teams
Xcession effectively delivers using mix of onshore, near-shore and offshore teams
Right-shoring of teams delivers effective services in addition to capacity for growth and financial advantages for customers
Background
Our clients are always looking to get the best value for the services they procure. This means that we are continually evaluating the structure of our delivery teams so that we can provide our clients with an excellent service, yet deliver in the most cost effective manner.
The Solution
Xcession have structured our delivery teams so that we have the right types of people where they can deliver the most value for our clients. This typically means that we have certain people onshore and another set of people near-shore and offshore. The industry refers to this as right-shoring but this is just a term and Xcession, like any other company, needs to get this mix right for our clients and Xcession’s requirements.
Our focus on this means we are constantly evaluating what works and works well for our clients. We deliver advisory, professional and managed services. The most effective model for us is that account management, delivery management and solution architects are onshore with a mix of development, test and technical support teams near-shore and offshore.
This model is underpinned by communication at all times between Xcession and our clients with constant communication at the right levels.
Right-shoring of teams delivers effective services in addition to capacity for growth and financial advantages for customers
Background
Our clients are always looking to get the best value for the services they procure. This means that we are continually evaluating the structure of our delivery teams so that we can provide our clients with an excellent service, yet deliver in the most cost effective manner.
The Solution
Xcession have structured our delivery teams so that we have the right types of people where they can deliver the most value for our clients. This typically means that we have certain people onshore and another set of people near-shore and offshore. The industry refers to this as right-shoring but this is just a term and Xcession, like any other company, needs to get this mix right for our clients and Xcession’s requirements.
Our focus on this means we are constantly evaluating what works and works well for our clients. We deliver advisory, professional and managed services. The most effective model for us is that account management, delivery management and solution architects are onshore with a mix of development, test and technical support teams near-shore and offshore.
This model is underpinned by communication at all times between Xcession and our clients with constant communication at the right levels.
Results
Our clients get the exceptional service they deserve
We have the capacity to meet our clients’ developing requirements
Our clients directly benefit from the cost-effective mix of skilled staff
Appropriate support is available for expansion
We have been really impressed with the Xcession team across delivery, development and service
Head of Service Management, Global Media Organisation
If you would like further information on this case study, or other projects that Xcession has been involved with, please contact us info@xcession.co.uk
Results
Our clients get the exceptional service they deserve
We have the capacity to meet our clients’ developing requirements
Our clients directly benefit from the cost-effective mix of skilled staff
Appropriate support is available for expansion
We have been really impressed with the Xcession team across delivery, development and service