Xcession collaborates to provide cost-effective and
improved IT Application support service
Xcession collaborates to provide cost-effective and improved IT Application support service
Collaboration with an IT Systems Integrator enabled improved application management support for IT Service Management platform
Background
The client, a global media organisation, required a strategic partner for their service management platform support. The existing application management was not aligned to overall business requirements. In addition to this, the client was clear about the need for continual service improvement capabilities, not just reactive break-fix activities.
The Solution
Xcession worked with a global IT Systems Integrator to design a cost-effective solution to support the client. Xcession provided the client with application management of the whole ITSM toolset (BMC Remedy On Demand, Truesight Orchestrator, Truesight Operations Management and Truesight Capacity Management) as part of a much wider Application Management service.
In addition to the core application management element, an extra facility was included that provided the client with a number of enhancement days to draw down from. This extra value for the client provided them with flexibility to meet business demand in a friction-less manner.
Collaboration with an IT Systems Integrator enabled improved application management support for IT Service Management platform
Background
The client, a global media organisation, required a strategic partner for their service management platform support. The existing application management was not aligned to overall business requirements. In addition to this, the client was clear about the need for continual service improvement capabilities, not just reactive break-fix activities.
The Solution
Xcession worked with a global IT Systems Integrator to design a cost-effective solution to support the client. Xcession provided the client with application management of the whole ITSM toolset (BMC Remedy On Demand, Truesight Orchestrator, Truesight Operations Management and Truesight Capacity Management) as part of a much wider Application Management service.
In addition to the core application management element, an extra facility was included that provided the client with a number of enhancement days to draw down from. †his extra value for the client provided them with flexibility to meet business demand in a friction-less manner.
Results
Simplified, full end-to-end deployments
Capacity to enable proactive change management to meet business needs
Reduced fix time for incidents
Improved turnaround time for service requests
We have been really pleased with the responsiveness of the team since they have taken over the service. Its refreshing to know that the team are on things as soon as they happen
Service Desk Lead, Global Media Organisation
If you would like further information on this case study, or other projects that Xcession has been involved with, please contact us info@xcession.co.uk
Results
Simplified, full end-to-end deployments
Capacity to enable proactive change management to meet business needs
Reduced fix time for incidents
Improved turnaround time for service requests
We have been really pleased with the responsiveness of the team since they have taken over the service. Its refreshing to know that the team are on things as soon as they happen