Business Development
Location
Reporting to
Starting
–
–
–
Remote, client site and Basingstoke
Chief Executive Officer
Immediately
Business Development
Location – Remote, client site and Basingstoke
Reporting to – Chief Executive Officer
Starting – Immediately
About Us
Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.
Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.
Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.
Overview
Xcession are expanding their Sales Team and are now looking for a Business Development Manager/New Business hunter with a proven track record of selling within ITSM, or enterprise IT solutions. It is essential you have experience within the enterprise market and a strong understanding of the key decision makers within the IT environment.
About Us
Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.
Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.
Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.
Overview
Xcession are expanding their Sales Team and are now looking for a Business Development Manager/New Business hunter with a proven track record of selling within ITSM, or enterprise IT solutions. It is essential you have experience within the enterprise market and a strong understanding of the key decision makers within the IT environment.
Main Responsibilities:
Achieve and exceed individual assigned targets
Generate net new business from new prospects and cross selling ITSM solutions
Establish strong business relationships with prospects, customers and relevant business partners
Ability to sell a vision at “C” level within an organisation
Lead generation
Research and evaluate your target market on a regular basis, keep abreast of industry best practice, trends, market intelligence and competitor offerings
Manage commercial and technical aspects required to close complex deals, liaising closely with the relevant internal teams
Manage product/service mix, pricing and margins according to agreed aims
Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Attend and present at prospect meetings and internal meetings with other company functions necessary to perform duties and aid business development
Managing the full sales life-cycle from start to finish, ensuring quality customer care is provided at all stages of the process
Assist with the planning and implementation of marketing activities to agreed budgets and timescales and integrate personal sales efforts with organised marketing activities
Provide accurate forecast information regarding the pipeline and projected revenue
Effectively engage with internal personnel at the pre-sales stage with regards to resource availability and potential project deliverables etc
Work closely with service delivery personnel ensuring complete customer satisfaction at all stages of project delivery
Exceeding the highest standards of professionalism and customer service at all times
Comply with all internal administrative processes and liaise with the relevant operational functions as required
Main Responsibilities:
Achieve and exceed individual assigned targets
Generate net new business from new prospects and cross selling ITSM solutions
Establish strong business relationships with prospects, customers and relevant business partners
Ability to sell a vision at “C” level within an organisation
Lead generation
Research and evaluate your target market on a regular basis, keep abreast of industry best practice, trends, market intelligence and competitor offerings
Manage commercial and technical aspects required to close complex deals, liaising closely with the relevant internal teams
Manage product/service mix, pricing and margins according to agreed aims
Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Attend and present at prospect meetings and internal meetings with other company functions necessary to perform duties and aid business development
Managing the full sales life-cycle from start to finish, ensuring quality customer care is provided at all stages of the process
Assist with the planning and implementation of marketing activities to agreed budgets and timescales and integrate personal sales efforts with organised marketing activities
Provide accurate forecast information regarding the pipeline and projected revenue
Effectively engage with internal personnel at the pre-sales stage with regards to resource availability and potential project deliverables etc
Work closely with service delivery personnel ensuring complete customer satisfaction at all stages of project delivery
Exceeding the highest standards of professionalism and customer service at all times
Comply with all internal administrative processes and liaise with the relevant operational functions as required
Technical & Business
Experience
Minimum 5 years previous relevant experience in a similar role
Selling ITSM or related solutions
Proven track record in net new sales/ target achievement
Education
Business, Marketing or IT Degree highly desirable
Previous formal sales training advantageous
Technical & Business
Experience
Minimum 5 years previous relevant experience in a similar role
Selling ITSM or related solutions
Proven track record in net new sales/ target achievement
Education
Business, Marketing or IT Degree highly desirable
Previous formal sales training advantageous
Interpersonal
Knowledge Of
ITSM, Service Management, Infrastructure, ITIL, IT business management, Help Desk Management Software, Enterprise Service Management
Current IT best practice and emerging technologies
Relevant and new IT services and products
Business Challenges and how IT can address these
Business case development
Other Information
Project-driven work requirements with overtime as needed to meet deadlines
Flexibility in terms of business travel (location to be agreed)
Interpersonal
Knowledge Of
ITSM, Service Management, Infrastructure, ITIL, IT business management, Help Desk Management Software, Enterprise Service Management
Current IT best practice and emerging technologies
Relevant and new IT services and products
Business Challenges and how IT can address these
Business case development
Other Information
Project-driven work requirements with overtime as needed to meet deadlines
Flexibility in terms of business travel (location to be agreed)